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OUR SOLAR system SERVICE & MAINTENANCE TEAM
Organ Mountain Solar & Electric is here to act as your service partner!
If you are concerned that your system is not functioning properly, the best first step is to reset your system. Completing your system reset before submitting a service request may save you time and money. We have developed the most common reset processes in the FAQ section below for you to follow.
We also have educational information about your system, other FAQ's, and information about the services we offer.
Should the need for service arise, the following document offers a summary of services and associated costs.
Organ Mountain Solar & Electric- Residential Service Billing V2 – Google Docs
If, after checking our other FAQ’s, you determine that further service is required you can reach us at (575-288-1792) or send us a message using the service request form at the bottom of this page.
Shading, weather, time of day, and time of year all have an impact on how much energy your system will produce. Your owner’s manual packet has the details of your system and will tell you the expected production of your system once online. For further details refer to this document about solar production:
The most common first step to correcting an inverter, system controller, or system error is to perform a system reset. This is basically: ‘turn it off, then turn it back on.’ It sounds absurd, but this fixes most basic errors. Below are the instructions for the system reset for some of the systems we install:
SolarEdge Basic troubleshooting
Also, refer to your owner’s manual for these same guides and other reset procedures.
Most monitoring issues are because the system monitor has lost connection with the internet. Please refer to the following guides for troubleshooting your internet connection.
SolarEdge Basic troubleshooting
If you need to have your roof repaired, or are completing a remodeling that affects your roof surface, please submit a request to receive an estimate from our Service department.
More often than not cleaning your panels is a waste of time and potentially money. Estimates on the benefits of panel cleaning showed around a 1% increase in production.
Our take: let the rain do the cleaning a couple times a year.
Solar system Service Request
If you still require assistance with your solar energy system after reviewing the above FAQ’s please fill out this form and we will reach out to you as soon as we are able.
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Locations Served In Southern New Mexico
Las Cruces – Office & Warehouse
Alamogordo | Alto | Anthony | Berino | Chamberino |
Cloudcroft | Deming | Hatch | High Rolls | Lordsburg |
Mesquite | Ruidoso | Santa Teresa | Silver City |
Sunland Park | Truth or Consequences | Vado